Last week I was lucky enough to be invited to Amsterdam by KLM Royal Dutch Airlines. Myself and some Tech journalists were given unprecedented access to KLM’s headquarters at Schiphol Airport to get a behind the scenes insight. As a bit of a closeted aviation geek, I couldn’t wait to discover how the world’s longest operating airline is run. Fresh off our outbound KLM flights, we kicked off our time in ‘the Dam’ with a tour of the Social Media Hub.




Next, we were lucky enough to take a look around the KLM Operations Control Centre. The bustling office, where meteorology and delays are carefully monitored, looks like something from NASA. The Operations Department oversees the running of the airline as a whole.


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